Customer Resources
Service That Grows With You
From installation to innovation, our Service & Support team partners with you to ensure your dome delivers exceptional
impact on day one and every day after.
Customer Success: Personalized Partnership From Day One
Every Cosm client is paired with a dedicated Customer Success Manager (CSM). Your CMS is your advocate, connecting you with the right Cosm teams to keep momentum and value delivery on track.
How We Help:
- Strategic recommendations to expand reach and revenue
- Success plans developed in collaboration with your team, built around clear, measurable milestones
- Proactive check-ins and performance reviews
- Use-case consulting for events, education, research, and audience engagement
Support for a Successful Launch:
- Hands-on grand opening support, including pre- and post-launch coordination around content testing, technology checks, event logistics, and press activities
- On-site collaboration to facilitate run-of-show execution, media delivery, live programming, and marketing efforts such as press releases and launch communications
Our New Service & Support Portal is Faster, Smarter, More Connected
Our upgraded support system streamlines how you get help and empowers your team with tools to grow expertise.
How We Help:
- Smarter Ticketing – Submit tickets and get real-time updates, relevant help articles, and visibility into all active tickets at your site.
- Centralized Resources – Easily access technical notes, step-by-step tutorials, and recorded webinars, all in one place.
- Faster Resolution – Direct links between service teams and on-site techs accelerate troubleshooting and improve quality of service.
Digistar Training & Professional Development
Whether you’re onboarding a new staff member or adopting a new feature, our training offerings help your team stay up to speed and maximize value.
Training Programs Include:
- Intro to Digistar Series – Learn the fundamentals of Digistar in your onboarding experience
- Advanced Feature Workshops – Targeted training on tools like Unreal Engine integration, domecasting, VR, and more
- Continuing Education – Monthly webinars to keep up with software updates
- Global Community – The Digistar Cloud connects users to 2,000+ models, scripts, and shows for sharing and inspiration
More Content, Less Hassle
Delivering unparalleled value, participants can select and rotate four or more films annually instead of committing to a single high-cost, long-term license, keeping audiences engaged, inspired, and coming back for more.
The Smartest Way to Program Your Dome:
- Deliver awe-inspiring experiences with 50+ immersive films through the Premium Media Program
- Feature acclaimed content from trusted partners like the American Museum of Natural History and Cosmic Pictures
- Go beyond fulldome films with classroom guides, educator tools, and turnkey marketing and programming kits
Stay In The Know
Your Ultimate Source for Updates, Content, Training, Events, & More